FAQ

1: How can I book the moving service?

You can book the service through our website or by calling our customer service hotline.

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To ensure we can arrange the best service time for you, we recommend booking at least two weeks in advance.

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Please ensure your items are properly organized and provide us with relevant information about the moving location.

If you have special requirements, please inform us in advance, and we will do our best to accommodate your needs.

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Yes, we provide professional packaging services to ensure the best protection for your items during the moving process.

Packaging service

Our warehouse maintains a temperature of 25 degrees Celsius to ensure that items are kept in a stable environment.

Packaging service

All living organisms, flammable or chemical hazardous materials, illegally obtained substances, items, drugs, or goods, as well as items that would violate the laws of the Hong Kong Special Administrative Region, are strictly prohibited from being stored in storage units.

6:What if my items are damaged during the moving process?

We will be responsible for compensating any damage to items caused by us. Please contact our customer service for more information.

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In addition to residential and commercial moving services such as office relocation, we also provide services such as item packaging and disassembly, furniture assembly and disassembly, junk disposal, site installation, sale of packaging materials, and collaboration with a cleaning service company to offer home cleaning services at discounted rates to ensure a smooth moving experience for customers.

Yes, we provide interstate and international moving services. If special permits are required for the moving location, please contact us at least three months in advance. Please contact our customer service for more information.

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The moving cost is calculated based on factors such as the type of items, quantity, and distance. Please contact our customer service for a quote.

Customers need to clearly inform us of any additional requirements such as platform transfer, elevator transfer, stairs, and long push during the inquiry for a quote. Our moving company will clearly explain the expenses required.

Read more about the terms and conditions of moving.

Yes, we provide temporary moving services, but we recommend booking in advance to ensure availability.

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You can pay for the moving cost through cash, bank transfer, or online payment.

If your items require special protection, please inform us in advance, and we will take appropriate measures to protect them.

We provide 24-hour moving services, and you can schedule night moving services with us at any time.

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We will make every effort to avoid delays due to traffic congestion and will promptly inform you of any possible delays.

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We recommend letting our professional movers handle the moving work to ensure safety and efficiency.

In the event of adverse weather conditions on the day of moving, or the issuance of a Typhoon Signal No. 8 or above, or a Black Rainstorm Warning by the Observatory, the company will discuss with the customer to reschedule the moving service date and time.

If customers need to change the moving date and time, please notify us at least 2 days in advance of the scheduled moving date; otherwise, we may charge an additional fee. For details, please inquire with our customer service representatives.

If you need to change the moving address, please notify us as soon as possible before the moving day, and we will do our best to arrange a new moving route for you.

We recommend removing or securely storing valuable items and important documents in advance, and ensuring someone is present to supervise the moving process on the moving day. If you have any special needs or concerns, please feel free to contact our customer service, and we will do our best to assist and support you.

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1:Do you provide interstate or international moving services?

Yes, we provide interstate and international moving services. If special permits are required for the moving location, please contact us at least 3 months in advance. Please contact our customer service for more information.

2580 1809 /6351 0534 /6396 8555

1:Will the damp weather affect stored items?

Our warehouse maintains a temperature of 25 degrees Celsius to ensure that items are kept in a stable environment.

Packaging service

All living organisms, flammable or chemical hazardous materials, illegally obtained substances, items, drugs, or goods, as well as items that would violate the laws of the Hong Kong Special Administrative Region, are strictly prohibited from being stored in storage units.